Regulatory Bodies

The Property Ombudsman

We are members of The Property Ombudsman (TPO) for both Residential Sales (a legal requirement) and for Lettings (voluntarily), insuring the highest standards, and giving customers an independent arbiter in disputes. The TPO scheme has been providing consumers and property agents with an alternative dispute resolution service since 1990.

Tenancy Deposit Scheme Northern Ireland

Tenancy Deposit Scheme Northern Ireland is a government approved tenancy deposit protection scheme operated by TDS, the UK's leading provider of deposit protection and resolution services.

There is a legal requirement for landlords and letting agents to protect deposits paid on or after 1 April 2013. We provide both custodial tenancy deposit protection with free, impartial dispute resolution for when disagreements arise over how the money is divided.

Based in Belfast, Tenancy Deposit Scheme Northern Ireland is authorised by the Department for Communities and backed by the Royal Institute of Chartered Surveyors (RICS), Propertymark, and the Landlords Association of Northern Ireland (LANI).

The Landlord Registration Scheme

Under the terms of the Landlord Registration Scheme Regulations (NI) 2014 all our Landlords must legally be registered with the government's scheme. The scheme is increasingly being used by the government to track changes in the private lettings market, and to validate landlords for grant aid and other regulatory matters.

National Association of Estate Agents

The National Association of Estate Agents (NAEA) is the UK's leading professional body for estate agency. Its 10,000 members practice across all aspects of property both in the UK and overseas, including residential and commercial sales and letting, property management, business transfer, auctioneering and land. Founded in 1962 by estate agent and entrepreneur Raymond Andrews, the NAEA was established with the goal of upholding good practice and high professional standards in UK estate agency. It is a part of Propertymark.

Association of Residential Lettings Agents

The Association of Residential Lettings Agents (ARLA) was formed in 1981 as the professional and regulatory body for letting agents in the UK. It was recognised that the requirements of the residential lettings market were so detailed and specific that a separate organisation was required to promote standards in this important and growing sector of the property market. ARLA members are governed by the Code of Practice providing a framework of ethical and professional standards at a level far higher than the law demands. It is a part of Propertymark.

Propertymark Client Money Protection

Client Money Protection is a scheme that reimburses landlords and tenants should a letting agent misappropriate their rent, deposit or other client funds. It is a legal requirement for letting agents in England, Scotland and Wales.

Client Money Protection (CMP) is required for all Propertymark-regulated companies that handle client money or use a third party to manage client money on their behalf.

Information Commissioner's Office (ICO)

We are registered with the ICO as a Data Controller as follow their guidance and rules as it pertains to the holding of personal and private data.